We are pleased to advise that thanks to the exceptional support from our staff team, colleagues, and partners working around the clock since the small fire that occurred within one of our external plant rooms on Sunday evening, power has now been restored to the home and systems checked and certified as operational.
The relevant authorities have confirmed that we can now proceed with the next stage of our managed plan to return to normal operations again throughout in all areas of the care home.
The majority of our residents were able to move from the care home side of the building into our specialist care centre – part of the same building but unaffected by the power cut.
We have commenced the next stage of our managed plan of assisting residents from the care centre back into their own rooms within the care home side of the building.
We would like to take this opportunity to thank our residents and families for their understanding, cooperation and support, during this challenging period. And once again, to thank each and every one of our staff and colleagues in the emergency, social and health services, who have worked around the clock with us in an effective and successful partnership to achieve such positive and timely progress.
We are currently in the process of liaising with relatives and residents accordingly. Whilst systems are back up and running, we are advised our main telephone line renewal will take a little longer, so we are maintaining the following number as previously advised each day, for relatives and professionals who wish to contact the home: 07787 700267.
As you will imagine we are still very busy focussing on our residents and families individual needs and requirements, including by telephone, so may we politely request consideration of use of our email service where appropriate, which is: This email address is being protected from spambots. You need JavaScript enabled to view it..
Donna Briggs
Managing Director
