We are delighted to report that Springhill Care Home has received glowing feedback from residents following a routine inspection.
The home was visited by inspectors from the Care Quality Commission (CQC), the organisation which checks whether hospitals, care homes and care services are meeting essential standards.
Springhill Care Home met all standards which the CQC were checking, which include ‘respecting and involving people who use the service,’ ‘care and welfare of people who use services’ and ‘cleanliness and infection control.’
Most encouragingly, the inspectors report back that the residents they spoke to were overwhelmingly positive about their experiences at Springhill.
A few of the comments collected are as follows: “I’m so glad I’m here,” “I love it here, the staff are excellent,” and “I’m looked after incredibly well, the staff are angels.”
The CQC also noted that the daily routine of residents is flexible, meaning people can choose, for instance, when to get up and go to bed, and that residents are given the opportunity to discuss their care plans.
Our regular activities were also singled out, from arts and crafts to baking and film days, and the CQC noted that obtaining information from other health and social care professionals ‘helped to ensure that people’s individual needs could be met.’
It’s important to achieve a good result on our inspections, but that alone is not enough if our residents did not have positive things to say about the levels of care they receive.
We were all delighted to learn what had been said, and would like to thank everyone who took part in this inspection for their understanding and support.
Download and read our latest inspection report below.